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Customer Service FAQs
Please feel free to send a message through our Contact Us Page or call us at 831.786.7000
Yes, we do!
No. We do not currently ship internationally.
No, we do not currently ship to Canada. If you are located in Canada, you may find our products in bulk in Loblaws, Fortino’s, Whole Foods, and many others. For additional info please contact us and will be happy to assist you in any way possible.
Beginning April 1 through October 31 of each year, we add ice packs to each box containing meltable items. There is a small additional handling charge for this service.
Yes. Our products are widely available in bulk and packaged varieties in many stores throughout the USA and Canada. We are currently working on an extensive product locator map. In the meantime, when you are in Northern California, please reference this list of stores by county.
Orders normally ship within 24 hours of being placed. You can choose standard or 2-day shipping at your checkout, and we will provide you with a tracking number with the estimated arrival date of your order.
All Natural is a term with no legal definition. For 35 years, SunRidge Farms has created organic and all natural products with clean ingredients, which means:
- No preservatives or additives
- No artificial colors or flavors
- No hydrogenated oils
- 0g Trans Fats
- No chemical solvent extracts
- Non-GMO whenever possible
SunRidge Farms’ organic and natural yogurt, peanut butter and carob confection and energy chews utilize fractionated palm kernel oils. Our oils are vastly superior to the more commonly used, less expensive hydrogenated oils containing trans fats. Our organic and natural fractionated palm kernel oils are environmentally sustainable ingredients, whenever possible, and they provide important health benefits too. Fractionated palm kernel oil is high in antioxidants, medium chain triglycerides, and mono-unsaturated fats. SunRidge Farms organic and natural fractionated palm kernel oils are vegan, contain no trans fats, and come from Non-GMO palm kernels. They are a healthier option we are pleased to offer our customers.
Yes, as much and wherever possible. In general, the palm oil industry has been linked to deforestation, habitat degradation, climate change, animal cruelty and indigenous rights abuses as the land and forests must be cleared for development of plantations. In contrast, we make every effort to source oils that are both environmentally friendly and grown on existing farms where sustainable agriculture is practiced. Socially and economically responsible small grower programs benefit the communities. Our natural source is a founding and continuing member of the organization: Roundtable for Sustainable Palm.
Our dark chocolate is produced on shared equipment also used to make our milk chocolate. For this reason, it is possible that traces of milk may be found in dark chocolate, and it is thus listed as an ingredient. If you have a milk allergy, we advise that you avoid dark chocolates. A FDA study found milk in over 50% of dark chocolate bars tested. Read more about this on the FDA website here.
The Julian date code is a 7 digit code you will find on the back of your bag or box to help you identify when it was produced.
The first 3 digits tell you on what day of the year the bag or box was produced. The next 2 digits indicate the year, and the final 2 digits are our SunRidge lot number. For example, the code “0901797” means that it was packaged on the 90th day of the year 2017. The next two digits refer to our lot number. In this example, it is 97.
With this information in combination with our Recommended Shelf Life & Storage Requirements, you can better estimate the shelf life of your food.
Pure Food Glaze may also be listed on products as confectioner’s glaze. It is a common ingredient in coated candies. Pure food glaze is actually derived from lac beetles. It is not vegan. It is an entirely safe, common ingredient, and FDA approved.
Read more on this here.
No, we never use fumigation with toxic propylene oxide (PPO) gas. The use of PPO is fundamentally against our core values. California state law indicates that all almonds from California must be pasteurized. Every California almond we pasteurize, organic and all natural, is steam treated only. If you prefer a truly raw almond, we also sell an organic raw unpasteurized European almond in bulk.